Privacy Policy

1. Information We Collect

Information You Provide

We collect personal data you directly provide through our website forms, CRM, and communication tools:

• • Full name
• • Email address
• • Phone number
• • Company name and job title
• • Project details and requirements
• • Communication preferences (e.g. SMS opt-ins)
• • Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain data using cookies and analytics tools:

• • IP address and geographic location
• • Device and browser type
• • Pages visited, time on site, and referral source
• • Interaction logs with AI or chat systems
• • Consent logs for marketing opt-ins

2. How We Use Your Information

We process your information to:

• • Provide and improve our services and platform
• • Send transactional updates (e.g., project status, billing)
• • Send promotional offers or service updates (with consent)
• • Provide customer support via chat, email, phone, or SMS
• • Send account reminders or time-sensitive alerts
• • Analyze site performance and user behavior
• • Comply with legal and regulatory obligations
• • Prevent fraud and ensure platform security

3. AI-Generated Communications

By using our services and opting in via our webforms, you acknowledge and agree that you may receive communications generated or assisted by AI systems. This includes:

• • AI-generated emails
• • AI-generated SMS messages
• • AI-generated or pre-recorded voice calls

These messages may be promotional, transactional, or support-related. All AI communications comply with applicable FCC, FTC, GDPR, and 10DLC rules.

We do not use AI for autonomous decision-making that significantly affects user rights (e.g., eligibility decisions).

4. Consent and Opt-In Requirements

We use explicit opt-in checkboxes on our forms to collect consent for:

• • SMS communications (A2P/10DLC compliant)
• • Promotional emails
• • AI-assisted communications

We store timestamped consent records in our CRM (e.g., LeadConnector).

You can withdraw consent at any time by replying "STOP" to any SMS or contacting us directly (see Contact section).

5. Information Sharing

We do not sell or rent your personal information. However, we may share it with:

• • Authorized service providers (e.g., Twilio, LeadConnector, CRM platforms)
• • Legal authorities when required by law
• • Payment processors for billing purposes
• • IT, security, and hosting vendors (under contract)
• • In the event of a business transfer or merger

All third parties are contractually bound to follow data protection standards.

6. Data Security

We take your data security seriously and implement measures including:

• • End-to-end encryption for data in transit
• • Secure server infrastructure with access controls
• • Multi-factor authentication (MFA)
• • Regular vulnerability assessments
• • SOC 2-compliant vendors
• • Role-based access to data in our CRM

7. Your Rights Under GDPR and Other Laws

If you are in the EU or UK, or if applicable privacy laws grant you rights, you may:

• • Access your personal data
• • Rectify inaccurate or outdated data
• • Delete your data ("right to be forgotten")
• • Restrict or object to processing
• • Withdraw consent at any time
• • Port your data to another service
• • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• • Personalize user experience
• • Analyze website usage
• • Track conversions and site performance
• • Retarget ads and optimize marketing

You can manage your cookie preferences via your browser or cookie banner settings. Disabling cookies may affect site functionality.

9. Data Retention

We retain your personal data only for as long as necessary to:

• • Fulfill the purposes outlined above
• • Comply with legal, contractual, or regulatory obligations
• • Resolve disputes or enforce agreements

Data may be anonymized or securely deleted after a defined period unless a longer retention is required by law.

10. International Transfers

Your data may be transferred and stored outside your country, including in the United States, under appropriate safeguards such as:

• • Standard Contractual Clauses (SCCs)
• • Adequacy decisions by the European Commission
• • Binding corporate rules with vendors

We ensure any such transfers comply with GDPR and other applicable laws.

11. Children's Privacy

We do not knowingly collect personal data from children under 13 (or under 16 in the EU). If we become aware that we have collected such data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of any material changes by:

• • Posting the new policy on our website
• • Updating the "Last Updated" date
• • Emailing users if required by law

Your continued use of our services after updates constitutes acceptance.